Residents and relatives meetings held

Published: 19 Jul 2023

Residents and relatives meetings were held at Riverside Gardens and Autumn Lodge aged care homes over the past month.

The meetings provided an avenue for Service Managers to hear directly from residents and their next of kin representatives or family. It is one way NVC Group meets the National Safety and Quality Health Service Standards.

Autumn Lodge Service Manager Joanne Parry said the meeting provided valuable feedback to her about the running of the home in Macksville.

“The Residents and Relatives meeting at Autumn Lodge was well attended and I was pleased Senior Rights Service Mid North Coast Advocate Jill McDonnell was able to attend,” she said.

Senior Rights Service Mid North Coast Advocate Jill McDonnell said she was grateful to NVC Group for the invitation

“It was a good meeting,” she said.

“The presentation I gave was all about letting residents know they can speak up if they are ever concerned about an issue with their care.

“I also provided each resident, relatives and staff members with a Seniors Rights brochure and had copies of the ‘Charter of Aged Care Rights’ as well.”

Riverside Gardens Service Manager Kylie Kuwert said the feedback she received from a large gathering of residents and relatives at Riverside Gardens was largely positive.

“I was really proud of my team after hearing such positive feedback from the meeting,” Ms Kuwert said.

“The general consensus was or Nambucca Heads aged care home has come along in leaps and bounds over the past six months.”

The Riverside Gardens Residents and Relatives meeting was held on Monday 26 June and the Autumn Lodge meeting was held on Wednesday 5 July.

NVC Group encourages feedback from residents, clients and their family members. For more information contact (02) 6598 5000 or email

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